Terms and Conditions of Use

All prices of products, services or shipping costs shown on this page include the corresponding VAT. The ownership of this website corresponds to INVESTLUX COMPROMISO, S.L. (hereinafter, THE WEB PORTAL) with address at CALLE LOS YEBENES, 76 7º B – 28047 MADRID and CIF B42923201. Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Update of January 4, 2022.

Due to the constant change of travel regulations, by AIRLINES and GOVERNMENTS, make sure you are in possession of all the certificates that they may require, to allow you to fly correctly.

1. SERVICES OFFERED

The contracting of any of the services that will be indicated by the user implies the full acceptance of these conditions of use and provision of the service by the user, without waiver, reservation or limitation of any kind.

For these purposes, the user may contract any of the following services:

24-hour PCR TEST. Genetic study of samples obtained by naso and oropharyngeal swabs for the detection of specific genes of the pathogenic viral strain SARS – COV-2 through the appropriate techniques for this purpose. To identify whether a sample is a carrier of this virus, studies are carried out based on RT-PCR amplification of some of the genes encoded by its RNA, namely the N, E, RdRp gene or the one known as Orf1ab. The sample, from the upper respiratory tract, is collected with the help of a swab and stored in an appropriate medium for virus transport. Subsequently, the sample is processed to obtain the total RNA of the sample. The approximate delivery or availability of the test results will take place after 24-36 hours, although for reasons of volume of orders or other analogous reasons, the schedule can be extended by 12 more hours from the effective time of sample collection.

Urgent PCR TEST. Genetic study of samples obtained by naso and oropharyngeal swabs for the detection of specific genes of the pathogenic viral strain SARS – COV-2 through the appropriate techniques for this purpose. To identify whether a sample is a carrier of this virus, studies are carried out based on RT-PCR amplification of some of the genes encoded by its RNA, namely the N, E, RdRp gene or the one known as Orf1ab. The sample, from the upper respiratory tract, is collected with the help of a swab and stored in an appropriate medium for virus transport. Subsequently, the sample is processed to obtain the total RNA of the sample. The approximate delivery or availability of the test results will take place on the same day, although for reasons of volume of orders or other analogous reasons, the schedule may be extended from the effective time of sample collection.
TEST PCR Express. Genetic study of samples obtained by naso and oropharyngeal swabs for the detection of specific genes of the pathogenic viral strain SARS – COV-2 through the appropriate techniques for this purpose. To identify whether a sample is a carrier of this virus, studies are carried out based on RT-PCR amplification of some of the genes encoded by its RNA, namely the N, E, RdRp gene or the one known as Orf1ab. The sample, from the upper respiratory tract, is collected with the help of a swab and stored in an appropriate medium for virus transport. Subsequently, the sample is processed to obtain the total RNA of the sample. The approximate delivery or availability of the test results takes between 2 and 4 hours, although for reasons of volume of orders or other analogous reasons, the schedule may be extended from the effective time of sample collection.

24-hour antigen test. It is a fast and safe test focused on the diagnosis of SARS-CoV-2 infection. Its purpose is to determine if a person is infected at that time to avoid contagion and control community transmission through a saliva or blood sample. In this way, people with a positive result can identify their contacts and begin quarantine quickly. It is not an antibody test or a PCR test. Antigen tests identify certain proteins in the virus that are necessary for the body to initiate an immune response and make antibodies. In this case, the presence of the SARS-CoV-2 glycoprotein S is detected, which has a high affinity for the ACE2 enzyme and plays an essential role in the development of the disease. The verbal result will be indicated in approximately 15-30 minutes and the delivery of the certificate will take place within a maximum period of 24 hours, although for reasons of volume of orders or other analogous reasons, the schedule can be extended by 12 more hours from the effective time. of the sample taking.

Antigen test 2 hours. It is a fast and safe test focused on the diagnosis of SARS-CoV-2 infection. Its purpose is to determine if a person is infected at that time to avoid contagion and control community transmission through a saliva or blood sample. In this way, people with a positive result can identify their contacts and begin quarantine quickly. It is not an antibody test or a PCR test. Antigen tests identify certain proteins in the virus that are necessary for the body to initiate an immune response and make antibodies. In this case, the presence of the SARS-CoV-2 glycoprotein S is detected, which has a high affinity for the ACE2 enzyme and plays an essential role in the development of the disease. The verbal result will be indicated in approximately 15-30 minutes and the delivery of the certificate will take place within approximately 2 hours, although for reasons of volume of orders or other analogous reasons, the schedule can be extended by 5 more hours from the effective time. of the sample taking.
Antibody test 24 hours. People are generally susceptible. Currently, patients infected with the new coronavirus are the main source of infection; Asymptomatic infected persons can also be an infectious source. Based on the current epidemiological investigation, the incubation period is 1 to 14 days, mainly 3 to 7 days. The main manifestations include fever, fatigue and dry cough. Nasal congestion, runny nose, sore throat, myalgia and diarrhea are found in some cases. SINGCLEAN Company’s COVID-19 IgG/IgM Rapid Test is an immunochromatographic assay for the rapid and differential detection of whole blood coronavirus IgG and IgM antibodies. This test only provides a preliminary result, therefore, any reagents with the COVID-19 test must be confirmed with alternative test method(s) and clinical results. The verbal result will be indicated in approximately 15-30 minutes, and the delivery of the certificate will take place within a maximum period of 24 hours, although for reasons of volume of orders or other analogous reasons you can extend the schedule by 12 more hours from the time effective sampling.
Antibody test 2 hours. People are generally susceptible. Currently, patients infected with the new coronavirus are the main source of infection; Asymptomatic infected persons can also be an infectious source. Based on the current epidemiological investigation, the incubation period is 1 to 14 days, mainly 3 to 7 days. The main manifestations include fever, fatigue and dry cough. Nasal congestion, runny nose, sore throat, myalgia and diarrhea are found in some cases. SINGCLEAN Company’s COVID-19 IgG/IgM Rapid Test is an immunochromatographic assay for the rapid and differential detection of whole blood coronavirus IgG and IgM antibodies. This test only provides a preliminary result, therefore, any reagents with the COVID-19 test must be confirmed with alternative test method(s) and clinical results. The verbal result will be indicated in approximately 15-30 minutes, and the delivery of the certificate will take place within approximately 2 hours, although for reasons of volume of orders or other similar reasons, you can extend the schedule by 5 more hours from the time effective sampling.

The user may contract one or several services at the price that appears in each one of them.

The price referred to is the final price, including taxes in force at the time of contracting.

2. CONTRACTING PROCESS AND SAMPLING

The contracting process will require the entry of mandatory data such as name and surname, DNI, NIE or Passport Number, email address, contact telephone number, user location and date of birth, without which the contract cannot be completed, being necessary for the service purposes.

All the data will be transferred to the entity in charge of obtaining samples and to the laboratory in charge of the treatment and analysis of samples and, all this, because such transfer of data is necessary for the correct provision of the service and necessary for the attention of the standards of public health.

Once the contracting process is completed by electronic means, the system will send a registration number and QR code that the user must present at the address and time where the user must appear for the sampling by swab or saliva techniques.

The taking of body samples, extractions and any other analogous will always and in any case be carried out in an authorized establishment, being carried out by health personnel duly authorized to professionally carry out such techniques.

The collection of body samples by any technique will always and in any case expressly require the consent of the interested party, prior full information on the effects of their consent and the purpose of the collection, conservation and data or analysis or techniques. subsequent clinics to be performed.

The purpose of taking samples is to submit them to clinical trials and analyzes by a qualified laboratory for the purpose of issuing a certificate, the content of which will depend on the type of analysis contracted.

By contracting the service, the client consents to the taking of samples, their delivery to the laboratory and the carrying out of the analyses, tests and clinical studies that are the object of the contract. In no case will the samples be subjected to a different study, nor will they be given another purpose, being destroyed in the time and manner indicated in the Laws.

Failure to appear on the date and place of the user for sampling, or the appearance of the same without the documentation that proves his identity may result in the sampling or extraction service being canceled at the discretion of the service provider. In no case will it give the right to claim refunds or to demand any kind of compensation, other than that expressed in point b of the section on cancellations, withdrawal and refunds.

The referred samples will be made available, with the guarantees due to a laboratory that meets each and every one of the legal requirements and technical capacities to carry out analyzes by means of the contracted techniques.